Terms & Policy

Custom Making

We provide custom making on all dresses.  If you like any wedding dressses on our website, we can customs make them fitted to your body.  This way you know the dress will fit you because we tailor make it for your body shape. We may change extra fee for extra large dresses.  When you place your order for the dresses, please send us an email with your body measurements first, Next, we will let you know the total price of the dress (with the additiional charge if necessary) If you agree the price, then you place your order and make the payment.

 

Delivery Times ----(Wedding Dresses and Bridesmaid Dress)

Standard delivery time for wedding dresses and bridesmaid dress range are around 2 to 3 months.  Most often you will receive it earlier (more like 2 months) but we quote 2 and 3 months in case it arrives in 3 months.  Wedding dresses and bridesmaid dresses are custom made upon order which is why it takes longer to arrive.  Therefore, we recommend girls to order their dresses 5 to 6 months in advance of their wedding.  This is to factor in things like remaking of a dress, exchanging, alteration etc, If you order the dress just before you wedding and you happen to need it remade or exchanged (if you ordered a standard size), we need at least 1 to 2 months to make another dress. So that's why we suggest our customers to order the dress 5 to 6 months in advance of their wedding. For bridesmaid dresses, all dresses come with 5 cm of extra material inside the dress of if you lose or gain weight it can be easily altered at a local tailor.

 

Express Orders

You do have option for express delivery if you need it urgently.  The cost for express order is US$15 extra per bridesmaid and US$50 extra for wedding dress.  Delivery times for express is around 5-6 weeks.  Contact us directly to confirm express costs.  Alll delivery is using registered is using registered post with tracking infornation.  Dresses are packed safely for arrived.

 

Refund and Exchange Policy

We want you look beautiful on your wedding day.  If the gament doesn't fit you lightly, we would recommend you taking if to a tailor in your location area for minor adjustment.  For any questions, please feel freee to contact us us you e-mail.  If you relly want to do the refund or exchange, please contact us within 7 days you receive the item.  We would do the refund or exchange only under following cases.

 

1)if the dress has material problem (eg. Damaged, wrong material)

 

2)if colour of the dress is comptele different compare with your order (All order will be base on the colour of the charts on our website.  However, we are not responsible if the dress only has light different colour compare with the charts on our website.)

 

3)if the size is different (All order will be base on your measurement, we are not responsible if you give us incorrect measurements.

 

Once we confrim refund or exchange, simply return it to us within 7 days and we will offer you an exchange for a different size, style of dress or a credit to pruchase other items.  Buyer pays for the return postage and the address for returning goods is in Hong Kong.  Our standard delivery times is 1 to 2 months sent to you, so if you need a new dress remade urgently you will need to pay for the express costs,. You can exchange the garment once, it cannot be worn outdoors, perfumed, stepped on or show sings it's been worn when you return it back to us Sorry, we don't accept refunds because the cutomer changed their minds about the garment.

 

Price and Payment Terms

All Payment must be paid Paypal in full

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